TERMS & CONDITIONS

SHIPPING: DOMESTIC & INTERNATIONAL

Orders typically ship within 2–5 business days from the date of purchase. Shipping times may vary during holidays, high-volume periods, or due to circumstances outside of our control.

Select Mifland leather goods are individually made to order, allowing each piece to receive the time and attention required of our leatherwork. These items may require additional preparation time, which will be noted on the individual product page.

Domestic orders include tracking. International delivery times vary by destination, carrier, customs, weather, and other factors outside of Mifland's control.

ORDER CHANGES & CANCELLATIONS

Orders may be cancelled or have the shipping address updated within 24 hours of purchase.

All cancellation and address-change requests must be submitted within this 24-hour window. After 24 hours, an order may have entered fulfillment or production, and we cannot guarantee cancellations or changes to the delivery address.

Customers are responsible for reviewing and confirming that all shipping information is accurate when placing an order.

EXCHANGES & STORE CREDIT

Eligible domestic orders may be exchanged or returned for store credit within 3 days of delivery.

We do not provide refunds to the original form of payment for standard returns.

Leather goods are final sale. Items discounted by 5% or more are also final sale. International orders are final sale.

Exchanges are subject to product availability.

Start an exchange or store credit request through our returns portal:

START AN EXCHANGE

CHECKOUT+

Checkout+ may be added to eligible orders at checkout for a small fee. When purchased, Checkout+ provides a prepaid return shipping label for eligible exchanges and store credit returns.

Checkout+ must be purchased at the time the original order is placed and applies only to that order.

PACKAGE PROTECTION

Package Protection may be added at checkout to protect eligible orders against loss, theft, or damage in transit.

If a protected order is lost, stolen, or arrives damaged, a claim may be submitted through our returns portal for review and an eligible replacement or refund.

For orders placed without Package Protection, Mifland is not responsible for packages lost or stolen after they have been dispatched and tracking has been provided. Customers may be required to file a claim directly with the applicable shipping carrier.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please submit a request through our returns portal within 3 days of delivery.

Photos of the item may be required so our team can review the issue and determine the appropriate resolution.

REPAIRS & SERVICING

We accept eligible repairs with an estimated 2–4 week service period, depending on the work required.

Material and shipping expenses associated with the repair are the responsibility of the owner unless otherwise determined by Mifland. Labor is provided at no additional cost for approved repairs.

Normal wear and tear is not considered a product defect. Components such as backpack shoulder straps that have worn through regular use are not eligible for complimentary replacement.

For repairs, servicing, or replacement-part inquiries, please contact shipping@mifland.com.